"We are thrilled to see that our substantial investment in CX innovation along with our significant business success is reflected in the report and we are recognized as a Leader by Gartner for the ninth consecutive year," said Barry Cooper, President, CX Division, NICE. This reflects the desire of customer service organizations to consolidate multiple stand-alone environments and move forward with a single, strategic supplier, preferably in the cloud." CCaaS solutions are also starting to be deployed in multithousand-seat environments, even though these may comprise multiple smaller entities. "CCaaS is now the go-to technology for most organizations looking to procure or replace traditional on-premises contact center technologies. This research will help customer service and support technology leaders find the right provider for their needs." This 2023 Gartner Magic Quadrant for CCaaS states, "The contact center market is migrating from on-premises to cloud based CCaaS solutions, including those with many thousands of agents and advanced digital and self-service requirements. This marks the ninth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. #contactcenterworld, NJ, USA, NICE (Nasdaq: NICE) announced that Gartner has recognized NICE as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
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